Shipping Refund Policy

 

At Jamali Farm, we recognize the importance of customer satisfaction and the need for a clear and concise shipping refund policy. This policy outlines the conditions under which refunds for shipping costs may be granted, ensuring transparency and fairness in our operations.

1. Eligibility for Refunds : Refunds for shipping costs will be considered under specific circumstances, including but not limited to: incorrect items received, damaged goods upon arrival, or failure to deliver within the promised timeframe. It is essential that customers report any issues within 5 hours of receiving their order to be eligible for a shipping refund.

2. Documentation Required : To process a shipping refund, customers must provide adequate documentation, including photographs of the received items and any relevant shipping labels. This information will assist in verifying the claim and expediting the refund process.

3. Refund Process : Once a claim is submitted, our team will review the provided information. If the claim is approved, the shipping refund will be processed within 3-5 business days. Refunds will be issued to the original payment method used during the purchase.